Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. Learn more. 8:00 AM – 7:00 PM AEST/AEDT. Maximum severity for Developer support is Severity C. Insert the message header you would like to analyze+ . Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth. Outsource all or part of the support structure. Service Floor Agreement for Premier Support Customers. Admins, have your account details ready when you call. Go to Help + support from a resource menu. Evaluate & Accelerate Menu Toggle. While on the phone, I was promised a 2 hour callback from the call router at Microsoft. Analyst reports, white papers and e-books. Phone support . Send a message. Trial and non-production environments. Technical support working hours. Learn about the types of Microsoft Azure support resources that are available to you. 6 Hours. AlloyDB. It includes Critical* and/or Important* security updates for a maximum of three years after the product's End of Extended Support date. You can then submit issues in two ways: On the Active issue tab, select your issue, and then select Submit to. Azure Rapid Response 15 Minute SLA Effective Only During Business Hours. Direct communication with the client within 15 minutes of the Support Case being submitted by the client. SLAs are an essential part of an IT vendor contract. Problem Resolution Support is available 24 hours a day, 7 days a week. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Getting a faster SLA from DCG up to 10 log. More severe issues receive quicker response times according to the ranking system Microsoft technical support uses to deal with a variety of problems. 2. Premier Support. It provides a high degree of trusted guidance and competence to our agencies and helps keep the Government of South Australia moving in the right direction. Looking for email notifications? Please create your profile with your preferred email address to sign up for notifications. 24/7. 6). Our SLA is up to 60% faster at all levels. Professional support incidents can be supported 24 hours a day or during business hours until they’re resolved. 1 Citrix provides 24/7/365 for Severity 1 issues only. We are able to offer you personalized support from a team that has a deeper understanding of your business and system. An SLA is an agreement between you and your customer that defines how your relationship will work in the future. From the Lifecycle Services portal, choose a project, select Support from the option list, and then select Submit an incident. From the Premier Portal, select New support request from the. Microsoft offers comprehensive support options, for on premises, cloud, and hybrid solutions. Microsoft Services Hub documentation. I received an EMAIL at Noon with questions asking about this issue. Requires an immediate workaround or solution. If failure time is set to 10 hours, then you see. outlook. We would like to show you a description here but the site won’t allow us. Acronis is committed to provide world-class customer service and support. Also, with a Lite account and free support, you can open cases that are related to. Power BI benefits for Microsoft Premier or Unified support contracts. Description: Developer Support is provided to Premier, Premier Plus, and Signature Support customers on a per cloud basis. Premier Plus. 3(a). For more information, see Support for Health Checks. 1-877-720-2040. Azure Data Manager for Agriculture extends the Microsoft Intelligent Data Platform with industry-specific data connectors and capabilities to bring together farm data from disparate sources, enabling organizations to. Geting a faster SLA with DCG up to 10 minutes. 0. Azure demo and live Q&A. Leverage Definity First's Tier 3 Support to maximize the value of your software investments, minimize risks, and minimize downtime for your business. Microsoft Solution Roadmap; Microsoft Licensing Advisory; Digital Transformation Strategy; Office 365 Security Rate; ERP Right. Severity 1. Set up a structure to provide support. Trial and non-production environments. Included with any Dynamics 365 purchase. Microsoft promises that "Sev A" cases (outages) get a response time of 2 hours. USD 100 per month. Dynamics 365 Support Options Get the support options that make sense for your changing business. Skip in contented. In the past, Microsoft Dynamics customers on a Premier Support plan had the option to log a. [deleted] • 5 yr. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. If you purchase ProDirect support, we’ll email you to help you get started. 2M ($1. Capitalized terms, unless otherwise defined herein, shall have the same meaning as in the Workday. 1. 1 Professional Direct does not cover Business Central. Learn about Premier Support. Support API. In the United States, call 1 800 865 9408. It’s All We Do. 2 We may need to downgrade the severity level if you are not able to provide adequate resources or responses to enable. Normal. The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online Services. If it is a Break Fix issue then select Problem Resolution Hourly, if issue is a question or proactive is nature, then select Support Assistance (see Fig. 96%. For a detailed description of Microsoft Dynamics 365 Support benefits visit the service plan page. 1 IT Service Management. 2 Severity A is only available to customers who had signed an advanced online service agreement with 21Vianet through a sales account manager. No Severity A for e-mail or online submission. Getting a faster SLA from DCG up to 10 log. Billing support is provided in English from 9 AM to 5 PM (9 AM to 6 PM in Australia), Monday-Friday. 99. A great MSP helps you define your service expectations. Contract management software is a program or series of related programs for storing and managing legal agreements such as contracts with vendors, leases and licensing agreements. The level of support that you select determines the severity that you can assign to support cases and your level of access to the tools available in the Support Center. Learn more or Get Support. Technical support resources available. Premier Support. Severity Level Determination Customer shall reasonably self-diagnose each support issue and recommend to PROS an appropriate severity level designation. In such a case, contact your support engineer to request severity update by. You assign the severity of the issue when you open the case. Contact our team for a tailored quote based on your needs. Production system is down; or there is an emergency condition. Learn more at Help and Support and Find a Reselling Partner. AutoML Translation. Microsoft approach to security incident management. , 2009). With your agreement, the support team adjusts the assigned severity if an incorrect severity level is selected. Admins, have your account details ready when you call. Severities A and B are not available with the Developer support plan. A service level agreement (SLA) is an agreement between a service company and a service customer. If you find a problem with a customer's. We provide support in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese. Get a faster SLA with DCG up the 10 minutes. If your support plan is not Premier or Premier Plus, call the number referenced on the status. It is helpful to clearly explain the business impact of your issue when contacting the Support Center. pptx - Read-Only Author: jograves Created Date: 6/30/2020 11:24:40 AMThe three primary value-added features of Azure Rapid Response. Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Cloud Partner. Support for Business. 15) Willingness to support end of life Microsoft. Step by Step: Microsoft Azure technical support. Microsoft Premier Support. Note: You can reopen a closed case within 30 days from the closure date. Please reach out to our team and learn how we can support your organization. Maintenance and Incident Notification Process. Pre-GA Support Offerings Terms. +1 877-780-3077. For example, instead of mentioning “industry best AI accuracy,” it is better to specify that you will deliver “speech-to-text conversion for the. Billing support is provided in English from 9:00 AM to 5:00 PM (9:00 AM to 6:00 PM in Australia), Monday through Friday. For other languages and severities, local language support provided during. We provide support in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese. SLAs are defined based on 'Severity' (Critical / High / Medium / Low). Get started with Azure. Tip: Support will need your Commcell ID to reference your account. Auto-pause and resume of time calculation. Microsoft is going to offer Unified Support instead of Premier Support. 0800-1700 CST excluding US. The current and archived editions of the SLA are available for download and they cover Azure, Dynamics 365, Office 365, and Intune. 4pm Sunday – 5pm Friday (Pacific Time) Limited support during holidays. Billing support is provided in English from 9 AM to 5 PM (9 AM to 6 PM in Australia), Monday-Friday. Understand Premier Support Get SLA period. With Microsoft Premier or Unified contract support, you also get the following benefits:Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. In this article lets quickly check them out. Help Rank Agreement for Premier Support Patrons. The Service Provider is responsible for Tier 1 support directly to its Resellers, Subresellers and/or End. For other languages and severities, local language support provided during. Starting on February 1, 2023, Software Assurance incidents won’t be usable or allocated. ) Maximum severity for Developer support is Severity C. Initial Response Time (IRT) is defined as the time elapsed between a customer opening a support ticket and Microsoft responding to the ticket request. Maybe it’s 99. Standard Support is an extensive range of services, available Monday through Friday, during Quest Support business hours in a single geographic region. 99. By tracking SLAs, you gain insights into customer satisfaction, resolution time, response time, and more. There are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000. This API allows you to update the severity level, ticket status, and your contact information in the support ticket. 0800-1700 CST excluding US. For example, if you call their support team about an issue and wait for a response. Let Microsoft Incident Response help before, during, and after a cybersecurity incident by removing bad actors, building resilience, and mending your defenses. If Microsoft does not achieve and maintain the service levels for each service as described in the Service Level Agreement, then you might be eligible for a credit towards a portion of your monthly service fees. Critical business impact (Sev A): <= 1 hour (Azure Rapid Response <= 15 mins; Unified Enhance Response <=30 mins) Catastrophic business impact (Sev 1): <=15 minutes (Unified Enterprise) Customer specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered. Business Central customers should contact their reselling partner to get help with technical problems. Google may make available to Customer pre-general availability technical support services or features, in each case, that are identified as “Preview,” “Alpha,” “Beta,” “Experimental,” or similar designation in related documentation or materials or are not yet listed in these Guidelines. Microsoft Dynamics customers who enroll in Microsoft Services Premier Support have access to complete, end-to-end vendor services for the entire Microsoft environment—from databases and desktops to servers and business applications. If you have a non-Unified/Premier Support plan, please verify the plan is active. Microsoft Solution Roadmaps; Microsoft Licensing Advisory; Digital Transformation Strategy; Office 365 Security. To view details about a support request to view details, including its severity and any messages associated with the request, select it from the list. With the purchase of Standard Support, you will receive the following elements of service: Unlimited 24x7 access to our support portal. Start by completing the New Support Request form. . Status Reports. Modify the details and Save the changes. 1. 24×7 telephone support for severity 1 issues and enhanced SLAs, ensures your organization has readily available access to support when you need it most. If you are unable to use Customer Connect to open a new support case or to escalate an existing case, please call VMware Support at 1-877-486-9273 for English language support in the U. 2 Enterprise plans include 24/7 phone support from Microsoft for all issues. Get support for the Service Fabric for Windows Server package. 1,990. Most customers are unlikely to notice any problems (e. Ticket escalation with Microsoft on behalf of our clients. Kaseya support efforts are prioritized based on the business impact of the issue and on the support level of the c ustomer organization, the technology area, and/or operating level agreement with third-party vendors. Reduce disruptions and boost productivity with fast 24/7/365 support. The cost of Unified Support is no longer consistent. Customer Service admin center. No support for any issues tickets. Technical support is provided in English 24 hours a day, 7 days a week. Unfortunately for some enterprises that have combined their Unified Support (formerly Premier) agreement with. Premier Support for Partners. Microsoft Solution Drive; Microsoft Licensing Advisory; Digital Transformation Strategy; Position 365 Security. From Support for Business, select the Dynamics 365 product family followed by the specific Dynamics 365 product or service for which you need help. If the documentation doesn't give the help you need, you can select Contact Support at the bottom of the page. For Severity A issues the SLA is 30 minutes for on Premise cases and. To fulfill your customer support requirement, you can: Resell support from another company. If 24-hour support is selected, your company should have people available to work on the incident potentially 24 hours a day. Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies. If you have already viewed the above references, since I haven't found other official documentation for SLA on Unified Enterprise Plan, I would like to suggest you contact your admin/IT department and let them create a support ticket via Microsoft 365 Admin Center> Support> New. Admins, have your account details ready when you call. Contact our team for a tailored quote based on your needs. The Premier Enhanced Response SLA by default applies to the region where BMC Premier Support is contracted, however the customer may elevate the Premier Enhanced Response SLA to apply globally with additional investment. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1. 2 The maximum severity (business impact) for Standard is “A” regardless of language. Financially-backed commitment to provide a minimum level of service to customers. I called myself 4 times yesterday and they said: it has been escalated to the Manager. 99%. (hereinafter “Check Point”). Service Level Agreement for Premier Support Level If Customer is receiving the Premier Support Level, target availability for the Snowflake Service is ninety-nine and nine tenths percent (99. Support cases are opened through a special phone number and support queue with Microsoft Customer Service and Support (CSS). From learning what an SLA is to why you need one, and what goes in an SLA to the different types of SLAs available, you learned about the incredible usefulness of SLAs without the high-level, confusing baloney. $9/user/month. My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts. 2. Microsoft said. While this severity rating system is intended to provide a broadly objective assessment of each issue, we strongly encourage. Technical support is provided in English 24 hours a day, 7 days a week. Best for. For Dynamics 365 Sales, Customer Service, Field Service, Marketing, and Project Service Automation billing support, see Purchasing and billing FAQs in the Microsoft. $9/user/month. Urgent is equivalent to a Severity B case and Important is a Severity C case. A single support issue is a problem that cannot be broken down into subordinate issues. 4 Calls and service requests are handled 24 hours a day, seven days a week in most countries and regions. This API allows you to update the severity level, ticket status, and your contact information in the support ticket. Key performance indicators (KPIs) are the metrics chosen to gauge how well a team performed against agreed standards. If an issue does occur, get resolution quickly with escalation management. A: Microsoft Premier Online is a private Web site exclusively for Premier support customers worldwide. When you. 24 hours, 7 days a week. The SLA workbook template is accessible through the workbook gallery in your Application Insights resource. From the SLA list view page, click the Edit icon beside the SLA Name to be edited. If Customer’s volume licensing agreement is a Microsoft Business Agreement version dated prior to September 2007 or otherwise does not include terms for Professional Services, and Customer has not signed any other master-level Microsoft Services agreement, these Product Terms will apply to any Professional Services purchased and used by Customer. By default it is zero meaning there is no warning interval. Select your time zone and an alternative language, if applicable. Power BI benefits for Microsoft Premier or Unified support contracts. A Snowflake Support engineer will follow up directly with the next steps to resolve your case. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. 3 Advanced services in Enterprise support plan (Unified Support) should be purchased through 21vianet technology licensor, please contact your customer success account manager (CSAM) for details. Service Grade Agreement with Premier Back Customers. In the SLA Details section, select New to add details to the SLA:. A: Microsoft Premier Online is a private Web site exclusively for Premier support customers worldwide. 1 Professional Direct does not cover Business Central. This document identifies the services required and the expected level of services between MM/DD/YYYY to MM/DD/YYYY. An SLA is an agreement between a client organization and a Managed Services Provider (MSP). Standard Professional Direct Unified Enterprise Self-Select Your Plan Business operatingCompare our partner support plans. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. Emergency support (Severity Level 1) <1 hour. The current and archived editions of the SLA are available for download and they cover Azure, Dynamics 365, Office 365, and Intune. “ Bringing Unified Support onboard was pivotal in accelerating our journey. Support tickets can be created from the Azure portal. High. Service Level Agreements (SLA) for Online Services. If 24-hour support is selected, your company should have people available to work on the incident potentially 24 hours a day. Create, Manage, and track support requests while staying current on Microsoft technologies with access to select self-paced learning paths. Introduction. $50,000. On the page that appears, select New SLA Item. Standard Support is an extensive range of services, available Monday through Friday, during One Identity Support business hours in a single geographic region. Escalation management. Target initial response time <4 hours. Vendor 1 managed component was unavailable for (A + B) minutes in total. In the customer menu, select Service management. Twitter B. Crowe managed support services proactively monitor, support, and enhance your Microsoft Dynamics 365 deployment to ensure you are getting the most from your. To simplify your support solution, DCG is offering a flexible, rapid-response alternative. Premier Support. 1 For technical support, maximum severity for Developer support is Severity B. Incident severity levels are a measurement of the impact an incident has on the business. • Track the status of your open support requests at-a-glance and from one central location. Evaluate & Accelerate Menu Toggle. A business critical software component or a Veeam managed system is inoperable or unavailable. Premium Support. Catastrophic Business Impact: Complete loss of one or more primary systems or services and core business processes / business-critical work cannot reasonably continue. Get a faster SLA with DCG up the 10 minutes. Service Level Agreement for Premier Support Customers. Understand Superior Support Response SLA times. The most popular of these disciplines is called Problem Resolution Support (PRS). SharePoint App is now available on Google Play & App. Customer Success Services (CSS) CSS Core, Advanced, and Select provide Business Hours support and 24/7/365 for Severity 1 issues only. The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online Services. Service Grade Agreement with Premier Back Customers. Requirements: 1. As an example, your SLA might require 99%. From the Lifecycle Services portal, choose a project, select Support from the option list, and then select Submit an incident. Severities A and B are not available with the Developer support plan. Pricing (USD) Starts at USD16,500 per year 5. Americas. Limited support during holidays. Severity 5 - A low-level deficiency with a very low impact. Service Set Agreement for Premier Support Customers. An “SLA Credit” is equal to the SLA Credit Percentage of the monthly recurring or metered subscription fees (net of any discounts) for the billing month in which the SLA event occurred. This Services Description describes the various types of services that may be obtained (the “Services”). 24x7 Support for severity 1 issues only. Take advantage of competitive, tiered support for different cost scenarios, options for partner involvement, and other elements tailored to your needs. Client Responsibility. Business-critical dependence. When Microsoft Professional Services identifies a data protection incident, a triage process occurs that (a) assesses the event, (b) determines whether it is in-scope for this process, (c) determines whether it was malicious, (d) performs a preliminary investigation and assigns a severity level, and (e) alerts and coordinates with. 15. SLAs are used to define these different aspects of service. Online case management. Severity: Description: Target Premier Response SLA: Target Production Response SLA: Target Basic Response SLA: Severity 1. 8M-6M). 2 Products - We have separate support offerings for Jira Align, Opsgenie, and Statuspage. Trial and non-production environments. This time, though, I've discovered a problem with this scheme: it won't work if one of the vendors never gives you a support engineer. It's dependent on your Enterprise Agreement, CSP licenses, and Azure usage. A designated Azure support team familiar with your environment provides pinpoint advice, leading to faster response and recovery. Microsoft Unified Support means that support is available on a 24 x 7 basis from a single point of contact. Service Level Agreement for Premier Support Customers. So I have done that. MonitoringBilling support. The pricing for Unified Support is based on a percentage of Office 365 annual costs, client software. 24 Hours. SecurID has established guidelines for initial technical response, ongoing work effort and communication frequency based on contracted. Premier Support for Enterprise. Technical support is provided in English 24 hours a day, seven days a week. Escalation Management— Severity 1 Issues. Microsoft 365 subscription support primarily covers break-fix issues, which are technical problems that you experience while using Microsoft 365 Apps. From the Partner Center menu, select Customers. Vendor 3 managed component was unavailable for (E + F) minutes in total. To link your contract ID/access ID to your account, complete the following steps: From within a project, select Support from the main menu, and then select. Premier Support is now for Partners only. Accelerate the value of your business-critical solutions with personalized support delivered through a mix of reactive, proactive, and in-. Pricing (USD) Starts at USD16,500 per year 5. To see all the Services in the Catalog, click either the "Browse all Services" link at the top of the screen or the "View all Services" link under the Recommended Services section. * A one-hour SLA is available only through Sev A cases, which require justification of immediate, direct business impact from work stoppage in existing production reporting. Based on 24x7 in English for Severity A and B and in Japanese for severity A. Service Set Agreement for Premier Support Customers. The Escalation SLA gives US Cloud client assurance that unresolved tickets will time out within a certain timeframe based on technology, severity, and complexity, and be automatically escalated to Microsoft. You can apply a default SLA in the Customer Service admin center or Customer Service Hub app by performing the following steps: Go to Service Level Agreements. The issue is still there. After the client company defines its needs and. Understand Microsoft’s SLA for Unified and Premier Support. When you. Contact our team for a tailored quote based on your needs. symptoms encountered while using Microsoft products, where there is a reasonable expectation that the problems are caused by Microsoft products. Evaluate & Accelerate Menu Toggle. Microsoft has changed the way customers and partners have access to support offerings, and Microsoft Premier Support and Microsoft Unified Support have become too complex to navigate. Learn more about cloud computing. 16. 99% D. 2 Business Days. Service Level Agreement for Premier Support Clients. Provide a brief description in the Title field. Verstehen Premier Support Response SLA times. 2 The maximum severity (business impact) for ProDirect is "A" regardless of language. Professional support incidents can be supported 24 hours a day or during business. Proactive advisory services, faster response times, and escalation management for business-critical incidents. requests with 'Critical' severity need to be responded to within 2 hrs and. This time, though, I've discovered a problem with this scheme: it won't work if one of the vendors never gives you a support engineer. 1 Hour. Install Microsoft 365. When Microsoft Professional Services identifies a data protection incident, a triage process occurs that (a) assesses the event, (b) determines whether it is in-scope for this process, (c) determines whether it was malicious, (d) performs a preliminary investigation and assigns a severity level, and (e) alerts and coordinates with appropriate. Change. Severity: Indicate level of impact, assessed. 0 and later: Oracle Technical Support Policies / Standard Response Times. Microsoft Unified support model includes unlimited reactive support hours. SCOPE. Microsoft Find Roadmap; Microsoft Licensing Advisory; Digital Change Strategy; Secretary 365 Security. The fastest response time Microsoft offers: 15 minutes for critical issues. An SLI (service level indicator) measures compliance with an SLO (service level objective). Support Tickets - Update. You have a Premier or Unified Support contract. Receive incoming support requests from customers. Admins, have your account details ready when you call. Although the SLA covers key areas of the client’s IT systems and support, theMicrosoft Dynamics 365 Business Central; Microsoft Dynamics GP; Microsoft Dynamics SL;. For questions about your subscription, see the appropriate Licensing guide. Service Level Agreement for Premier Support Clients. * A one-hour SLA is available only through Sev A cases, which require justification of immediate, direct business impact from work stoppage in existing production reporting. Initial Response Time (IRT) is defined as the time elapsed between a customer opening a support ticket and Microsoft responding to the ticket request. The All Service Level Agreements view is displayed. Double click on Incident SLA Management Settings and configure the warning threshold. For billing and subscription management support, the highest severity level is B. Production system is down; or there is an emergency condition. Availability Service Availability. Which of these is not a way to view service status updates for Microsoft 365? A. The current and archived editions of the SLA are available for download and they cover Azure, Dynamics 365, Office 365, and Intune. Our SLA is up to 60% faster at all levels. Severities A and B are not available with the Developer support plan. To link your contract ID/access ID to your account, complete the following steps: From within a project, select Support from the main menu, and then select Manage Support. Instead, we have turned IT into a strategic asset for the company, saving 120 hours of. You can find links to the current USSD and an archive of previous editions below. Level 1: Production application down or major malfunction affecting business and high number of staff. Understand Premier Support React SLA times. Learn about the Azure Standard support plan. For the first time, high severity (level A), mission-critical tickets are now taking weeks, not hours, to fix at Microsoft. AU$13. Get Business Assist. 9%) per calendar month (based on minutes of availability/total minutes per month) (“Service Level”). 2 Support services Microsoft Unified Enterprise Support Services (support services) is a comprehensive enterprise support set of services that helps accelerate your journey to the cloud, optimize your IT solutions, and use technology to realize new business opportunities for any stage of the IT lifecycle. Become full stack developer 💻. Microsoft Solution Roadmap; Microsoft Licensing Advisory; Differential Convert Management; Agency 365 Security Assessment; ERP Select Size. Buy Now. Particular aspects of the service are quality, availability, and responsibilities as agreed between the service provider and the service consumer. Microsoft offers four support plans that can provide you with technical support: Basic: Available to all Microsoft Azure accounts, this is the only free plan and does not have any active support from Azure, the user has access to community forums, self-help documentation, etc, and can raise as many support tickets as required. Procure a faster SLA equal DCG up to 10 minutes. The current and archived editions of the SLA are available for download and they cover Azure, Dynamics 365, Office 365, and Intune. Click to get started! In this Document. com website, 1-888-297-5808 (Toll free in US), 1-512-513-7117 (International) and reference the case number. Evaluate & Accelerate Menu Switching. In the United States, call 1 800 865 9408.